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What type of Personal
Information is collected, why do we need customer’s Personal
Information and how do we use it?
The Personal
Information we collect usually includes an individual's name,
address, contact details and other information reasonably required
and specific to the service we are providing and which is not
otherwise publicly available. In some instances, such as when
providing travel insurance, we will need to collect sensitive
Personal Information about your health and medical history
depending on the type of service provided and we may need to know
your credit or debit card details when you purchase
services.
Mondial Assistance
Spain (Elviaseg and SMASA) collects only the Personal Information
we need to provide a number of diverse services to our customers
and clients via this website. In relation to our travel, automotive
and health assistance services, the Personal Information we request
allows us to administer claims management.
The Personal
Information allows us to process and issue your policy booking and
to send through your policy wording and certificate by fax, post or
email.
We may
subsequently use the Personal Information to handle any assistance
or claim which you, or the person’s travelling with you, may have.
Employers, contractors and agents of Mondial Assistance Spain
(ElviaSeg and SMASA) and other members of the Mondial Assistance
Group (further details of which can be found at www.mondial-assistance.es<http://www.elviaseg.es>. may be given
access to any Personal Information which Mondial Assistance Spain
(ElviaSeg and SMASA) collect, but their use shall be limited to
performance of their duties in relation to the services provided by
Mondial Assistance Spain (ElviaSeg and SMASA).
We will only
disclose Personal Information in order to fulfil our obligations in
respect of the provision of services to our customers. Other than
is required by law or in compliance with a court order or as may,
in good faith, be necessary to protect and defend the rights or
property of Mondial Assistance Spain (ElviaSeg and SMASA) or
otherwise as set out in this Privacy Policy, Mondial Assistance
Spain (ElviaSeg and SMASA) will not disclose, share, rent, sell or
otherwise trade the Personal Information to any third party without
your permission.
Mondial Assistance
Spain (ElviaSeg and SMASA ) may from time to time contact you for
promotional purposes, such as notifying you of improvements to the
services or new services offered by Mondial Assistance Spain
(ElviaSeg and SMASA). If you specifically do not wish to receive
these communications, then you can inform us of this at any time by
contacting us via the details given below.
Mondial Assistance
Spain (ElviaSeg and SMASA) may notify you on the website that your
Personal Information may be used to allow Mondial Assistance Spain
(ElviaSeg and SMASA) to contact you for "service administration
purposes". This means that Mondial Assistance Spain (ElviaSeg and
SMASA) may contact you for a number of purposes relating to the
services we provide on the website. For example, Mondial Assistance
Spain (ElviaSeg and SMASA) may wish to provide you with a password
reminder or notify you that a particular service has been suspended
for maintenance. You will not be able to unsubscribe to these
communications as they are considered a part of the service you
have required.
Mondial Assistance
Spain (ElviaSeg and SMASA) may transfer the Personal Information to
another company in the event Mondial Assistance Spain (ElviaSeg and
SMASA) is acquired by or is merged with that another company.
Mondial Assistance Spain (ElviaSeg and SMASA) will notify you
before any such transfer of Personal Information and the Personal
Information so transferred may be subject to a different privacy
policy with that another company.
The Personal
Information will be held only as long as necessary to ensure that
the website runs smoothly and to provide any service you request
via the website.
What security do we use
to protect customer information?
Mondial Assistance
Spain (ElviaSeg and SMASA) considers the security of our customer's
Personal Information as an important and necessary part of the
responsible management of our corporate data. Mondial Assistance
Spain (ElviaSeg and SMASA) therefore takes all reasonable steps to
ensure that customer Personal Information is secure and is
safeguarded from loss, misuse, unauthorized access, modification or
disclosure. All information is kept on a specifically designed
database for Mondial Assistance Spain (Elviaseg and SMASA)'s use
only.
When you purchase
your assistance service, we offer the use of secure server software
that encrypts all information you input before it is sent to us.
This ensures that the Personal Information is reasonably protected
against unauthorized interception.
In order to comply
with our obligations we follow strict security procedures in the
storage and disclosure of Personal Information to prevent
unauthorized access to that information.
Our use of
"cookies"
Cookies are small
text files of information that are stored by your browser on your
computer's hard drive and can be used by website operators to
recognize users and collect Personal
Information.
Mondial Assistance
Spain (ElviaSeg and SMASA) may use "cookies" of this nature to
improve the quality of service that we provide to you.
We use tracking
software to monitor customer traffic patterns and site usage to
help us develop the design and layout of the site. This software
does not enable us to capture any personally identifying
information.
Access to Personal
Information
It is important to
Mondial Assistance Spain (ElviaSeg and SMASA) that our customers'
Personal Information is accurate, complete and up to date.
Please contact us at any time to
access, update, correct, or revise your
Personal Information on +34 91 325 54
40 or email comercial@grupomondialassistance.com
If you have any
queries or concerns regarding your Personal Information we hold
please contact us on +34 91 325 54 40 or email comercial@grupomondialassistance.com
Your
consent
In accessing and
using the Mondial Assistance Spain (ElviaSeg and SMASA) website,
you consent to the holding, processing and transferring of any of
your Personal Information you give to Mondial Assistance Spain
(ElviaSeg and SMASA) in the ways described in this Privacy
Policy.
Notification of
changes
If we decide to
change, modify, renew, alter or update our privacy policy, we will
post those changes on this page so that you are always aware of
what Personal Information we collect, how we use it and in what
circumstances we disclose it. Mondial Assistance Spain (Elviaseg
and SMASA) encourages you to periodically review the Privacy Policy
to be informed of how your Personal Information is being
protected.
Third Party
Websites
The Website may
contain links to other websites. Mondial Assistance Spain (ElviaSeg
and SMASA) is not responsible for the privacy practices or content
of such websites. We encourage you to read the privacy statements
of these linked sites as their privacy policy may differ from
ours.
Automated
Decisions
Some of our
decisions are automated, based on information you provide to us. If
you would like us to review a decision we have made about you
(whether or not automated), please let us know within 21 days of
being notified of a decision we have made about you.
Mondial Assistance Spain
(ElviaSeg and SMASA) - Website Terms and Conditions
1.
Mondial Assistance Spain (ElviaSeg and SMASA)
1.1 Mondial
Assistance Spain (ElviaSEg and SMASA) comprises the two companies
registered with the Mercantile Register of Madrid page 48754. folio
65. section 5908.General 4961 of section 3 of the Book of Companies
and ElviaSeg registered with the Mercantile Register of
Madrid page 89915 folio 137 General 8422 of
section 3 of Book of Companies.
2.
This Website
2.1 Mondial
Assistance Spain (ElviaSeg and SMASA) owns and operates the website
located at www.mondial-assistance.es<http://www.elviaseg.es>. By accessing and
using the Website you, the user, are agreeing to be bound by these
terms and conditions which govern your access to and your use of
the Website.
3. Ownership and Use of
Content
3.1 All text,
data, charts, tables, software, video, music, sound, graphics,
photographs, illustrations, artwork, names, logos, trade marks,
service marks and other material on the Website (the "Content") and
all rights in it belongs to Mondial Assistance Spain. You may
retrieve and display Content from the Website on a computer screen,
print individual pages on paper (but not photocopy them) and store
such pages in electronic form on disk (but not on any server or
other storage device connected to the network) for your personal
use. Content may not be copied, reproduced, republished,
downloaded, posted, broadcast or transmitted in any other
way.
3.2 You agree not
to adapt, alter or create a derivative work from any of the Content
on the Website or to use it for any purpose other than for your
personal and non-commercial use.
4.
Unlawful Use
4.1 You
agree to use this Website only for lawful purposes and in a manner
that does not infringe the rights of or restrict or inhibit the use
and enjoyment of the Website by any third party. Such restriction
or inhibition includes, but is not limited to, conduct which is
defamatory, or which may harass, cause distress or inconvenience to
any person and the transmission of obscene or offensive content or
the disruption of the normal flow of dialogue within the
Website.
5. Intellectual Property
Rights
5.1 All copyright,
trade marks, database rights and other intellectual property rights
that may exist in this Website and the Content shall remain at all
times the property of Mondial Assistance Spain.
5.2 The
trademarks, service marks and logos used and displayed on this
Website ("Trade Marks") are registered or unregistered trademarks
of Mondial Assistance Spain. Nothing on this Website should be
construed as granting, by implication or otherwise, any license or
right to use any Trade Mark without the prior written permission
from Mondial Assistance Spain. The name of Mondial Assistance Spain
may not be used in any way, including in advertising or publicity
pertaining to distribution of Content without the prior written
permission of Mondial Assistance Spain.
6.
Liability
6.1 The Website
and Content is provided "AS IS" and on an "AS AVAILABLE" basis and
Mondial Assistance Spain does not guarantee the accuracy,
timeliness, completeness, performance or fitness for a particular
purpose of the Website or any Content. All implied warranties,
including but not limited to the implied warranties of satisfactory
quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy are excluded from these Terms
to the extent that they may be excluded as a matter of
law.
6.2 In no event
will Mondial Assistance Spain be liable for any loss including,
without limitation, indirect or consequential loss, or any damages
including but not limited to damages for loss of use, data or
profits, whether in contract, tort or otherwise, arising out of or
in connection with the use of this Website.
6.3 Mondial
Assistance Spain has tried to ensure that all the Content provided
on the Website is correct at the time of publication. The Content
is provided on an information basis only and should not be relied
upon. No responsibility is accepted by or on behalf of Mondial
Assistance Spain for any errors, omissions, or misleading Content
on the Website or on any websites to which the Website
connects.
6.4 Mondial
Assistance Spain does not warrant that the Website or Content will
be uninterrupted or error free, that any defects will be corrected,
or that this Website or the server that makes it available are free
of viruses or bugs.
7.
Privacy
7.1 You must read
and accept the Mondial Assistance Spain Privacy Policy above which
details what type of personal information Mondial Assistance
Mauritius may collect from you when you visit the Website and how
Mondial Assistance Spain may store and use the information in
accordance with data protection laws.
8.
Changes to the Terms
8.1
Mondial Assistance Spain reserve the right, at its discretion, to
make changes to any parts of the Website or these Terms. When these
Terms are amended, Mondial Assistance Spani will publish details of
the amendments on the Website. Your continued use of the Website
will be taken as your agreement to be bound by these Terms as
amended.
9. Jurisdiction
9.1
These Terms shall be governed by and construed in accordance with
Spanish Law and subject to the exclusive jurisdiction of the
Spanish Courts.
10.
Severability
10.1 If
these Terms or any part of them should be determined to be illegal,
invalid or otherwise unenforceable under the laws of any state or
country in which these Terms are intended to be effective, then to
the extent that they are so illegal, invalid or unenforceable, they
shall in that state or country be treated as severed and deleted
from these Terms and the remaining Terms shall survive and remain
in full force and effect and continue to be binding and enforceable
in that state or country.
11.
Conflict
11.1 If there is
any conflict between these Terms and any other oral or written
agreement between you and Mondial Assistance Spain then these Terms
shall prevail.
12. Events beyond our
control
12.1
Mondial Assistance Mauritius will not be responsible for any breach
of these Terms caused by circumstances beyond its reasonable
control or which amount to force majeure.
13. Links
13.1
Mondial Assistance Sapin is not responsible for the
availability or content of any third party websites or material you
access through this Website.
14. File
Download
14.1 Certain files
of Content may be available for download from the Website. These
files of Content are subject to these Terms.
15.
Binding Agreement
15.1
During the course of your use of the Website, Mondial Assistance
Spain may provide you with a quote for assistance services. This
assistance services quote is SUBJECT TO CONTRACT and is not
intended and nor does it form part of a binding agreement between
you and Mondial Assistance Spain.
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